In state customers we will gladly take unworn, unwashed or undamaged merchandise within 7 days from the purchased date for store credit only. Out of state customers will have up to 14 days from the purchase date for store credit only.
For custom jewelry pieces,
Made to order Jewelry pieces
Special order clothes pieces are not eligible for return or exchange.
All items must be New, Unworn, Unwashed, No Visible signs of wear such as: Makeup, Deodorant Stains, Fragrances, etc.
All pre-sale items (jewelry/clothing) are FINAL sale
Partial Refunds + Special Circumstances
Partial refunds will be granted in certain circumstances:
• Partial return of original order (ie. not returning the entire order)
• Candles that have been burned
We reserve the right to refuse returns that do not meet our policy.
Please include our packing slip (invoice) with your return to the following address :
Please allow 2-3 business days, for us to process and ship your order. We process orders Tuesday-Friday, and are closed on Saturdays, Sundays, and National Holidays.
Once your order has been shipped and tracking information has been provided. Ur New Image Beauty Team LLC is not responsible for any lost or stolen packages. If this occurs you have the option of filing a claim through USPS or with your local police department.
Please Note: Selecting an upgraded shipping option will not decrease the time it takes to process orders, it only speeds up shipping time it takes to receive your order.
Royal Treatment we can Locally deliver in one day
for a $9.00 fee